Why Ceramic Manufacturers Need an ERP Solution?
The ceramic industry plays a vital role in construction, home décor, sanitaryware, and industrial applications. However, manufacturers face numerous operational challenges, including:
- Inventory & Supply Chain Issues: Ensuring the availability of raw materials and finished goods while managing multiple warehouses.
- Quality Assurance & Defect Control: Maintaining color consistency, durability, and defect-free products.
- Sales & Dealer Network Management: Handling bulk orders, regional pricing, and distributor relationships.
- Financial & Accounting Challenges: Managing multi-tax structures, payment reconciliation, and profitability analysis.
Key Features & Modules of the Ceramic ERP Solution
- Sales, Orders & Dealer Management:
- Bulk & Retail Order Processing: Manage large distributor orders and small customer orders.
- Dealer & Distributor Network Management: Track dealer performance, sales targets, and commissions.
- Real-Time Order Tracking: Provide customers and dealers with live order status updates.
- Dealer Tree Order Tracking: Monitor dealer and sub-dealer hierarchical sales performance with valuation tracking.
- Customer Relationship Management (CRM) & After-Sales Support:
- CRM-Based Salesperson Tracking: Monitor sales executives' leads, conversions, and performance via tree-wise tracking.
- Automated CRM Workflows: Automate lead follow-ups, inquiry assignments, and customer engagement reminders.
- Customer Inquiry & Order Management: Track customer interactions, quotations, and order history in one place.
- Warranty & Service Management: Streamline after-sales service, product replacements, and complaint resolutions.
- Customer Feedback & Reviews: Collect insights to improve product quality, service, and user experience.
- Business Intelligence & Analytics:
- Real-Time Dashboards & Reports: Gain insights into sales, inventory, and profitability.
- Dealer & Employee Performance Metrics: valuate sales efficiency, revenue growth, and operational KPIs.
- Automated Dynamic Catalogue Generation: Generate customized product catalogs based on customer inquiries and send them automatically.
My Role & Responsibilities as a Developer
I was responsible for designing, developing, and deploying this Ceramic ERP System with the following contributions:
- Backend Development: Built core ERP functionalities using Python & Frappe Framework.
- Database Management: Structured data storage and optimized queries in MariaDB.
- API Integration: ntegrated third-party ERP tools to automate CRM data collection, track sales, and send dynamic product catalogs to users via mobile applications and other platforms.
- Automation & Workflow Customization: mplemented automated approval workflows, real-time notifications, and scheduled reports for streamlined operations.
- Delivery Tracking & Live Status Updates: Developed an automated workflow to track deliveries in real-time and send live status updates to salespersons and customers.